Hover over either Europe, the Americas, Asia Pacific or the Middle East & Africa to view our findings:
Network speed, network performance and exemplary customer service are the key components of today’s best broadband experience
Watching video is now an everyday application and a good broadband experience now rests on faultless delivery of video content.
Watching short video is now almost as popular as social networking
70%16-34yr oldsAround 70% of 16 – 34 yr olds watch internet video at least twice a week; and over 30% of 16 – 24 yr olds watch it several times a day!
47%And almost half of 16 – 24yr olds expect to watch even more next year!
The Broadband Experience Scorecard aims at leveraging the many different factors that drive the consumer experience of broadband.
By analysing a broad set of qualitative and quantitative indicators from 30 countries, the methodology generates a series of four regional scorecards that allow the diversity of the broadband experience to be fully analysed and discussed.
Current connectivity – looks at the broader national broadband environment that shapes the technical and competitive landscape.
Growth Momentum – looks at the rate of growth of broadband in each market, including conversion of slower to higher download speeds.
Consumer Network Score – looks at how consumers consider the performance of their network connection, as it affects their usage of applications.
Service & Application Experience – looks at how consumers use a range of applications, and how they feel about the actual experience of using those applications.
Ovum is part of the Business Intelligence Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726